SHIPPING & RETURNS

Shipping Policy

General information

Welcome to the Pleasruezone Shipping information center. Here you’ll find everything you need to know about how we process your orders and ship them, from delivery times to shipping fees and other helpful information. Our shipping network spans across the globe; for more information on specific markets, please check the details below.

We offer two shipping options for the all over the world:

- Regular shipping takes 20-30 days and is entirely free of charge.

- Express shipping takes 7-10 working days via express carriers such as DHL/UPS/FedEx (needs contact our service)

Return & Exchange Policy

Return Policy

At Pleasurezone, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your purchase, we're here to help.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

Unused: The product must be unused and in the same condition that you received it.
Within Two Weeks: The return must be initiated within two weeks (14 days) from the date of delivery.
Undamaged: The product must be undamaged, with no signs of wear or tear.
Proof of Purchase: You must provide a receipt or proof of purchase.

Return Process

To initiate a return, please follow these steps:

Contact our customer service team at [Customer Service Email/Phone Number] to request a return authorization.
Once your return is approved, carefully package the item and ship it back to us. Please ensure that the item is adequately protected to prevent damage during transit.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Once we receive your return, we will inspect it and notify you of the status of your refund.
If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for the refund to be processed and credited to your account.